When you send us your order we can make some checks on it before proceeding to process it. These checks may include checking your address, solvency and checking for possible fraud. Regarding the latter: we perform partially automatic checks on all purchases to filter out unusual or suspicious transactions or transactions that may be identified as susceptible to fraud.
PRICES AND CURRENCIES
The prices of products listed on the Website have the Value Added Tax (VAT) included. Shipping rates apply depending on each order. The exact shipping rates will depend on the country where your order is delivered. For more information about shipping rates visit the Shipping and Returns section of the website.
The prices are in euros except
Except for United Kingdom, Sweden, Norway, Switzerland and Denmark, where the prices are in the local currency. If you change the country of delivery during the navigation or during the online purchase process, the prices, from that moment, may appear in a different currency. Please note that changing the country of delivery may affect the price due to a change in the currency or at a specific price in the country.
YOUR TOTAL PRICE
The total price specified on the final screen of the online purchase process includes taxes and shipping costs. This price will be recorded in the order confirmation, which we recommend to print or download for future reference. If you pay by credit card in your statement, the total amount of your order will be reflected in your local currency.
If your local currency is different from the currency in which prices are listed, your bank will apply the applicable exchange rate on the day of the purchase date. Your bank may apply a different exchange rate. The exchange rate that your bank applies is beyond our control.
Transfer only the exact amount specified in the order confirmation and make individual transfers per order, using the unique reference number that appears on your order confirmation.
The prices of the products will be those that appear in the Website. Prices may change from time to time, but these changes will not affect any order that has already been confirmed in an order confirmation.
SHIPPING AND DELIVERY
Visit the Shipping and Returns section of the Website to check available delivery methods. We can only deliver an order sent to a delivery address that is an address or an office that is in one of the countries listed in the Shipping and Returns section of the Website.
INSPECTION AT THE TIME OF DELIVERY
At the time of delivery check for damage to the package. Do not accept shipping if you notice that the products are damaged.
Visit the Shipping and Returns section of the Website to check the shipping rates for the corresponding item.
EXERCISE OF THEIR RIGHT OF WITHDRAWAL
If for any reason you are not satisfied with the products you have ordered, you can return the products delivered to you within 15 calendar days, without having to offer any reason, as long as the product has not been unpacked or Manipulated and maintains its original seals. For more information visit the Warranty and Shipping and Returns sections on this website.
CHANGE OF PRODUCTS
Currently it is not possible to change products but you have the option to return your product with the conditions detailed in the previous section.
Refunds will be made according to the original payment method. If you made the payment by bank transfer you must provide this information to Customer Service when you start the return so that they can return the money directly to your account. You will receive your refund once the product has been returned and processed.
In case the return is for reasons other than defective products or not in accordance with your order, you must pay for the return shipment and any other expenses generated.